Sub Processors
Sub-Processors of Cision Customer Personal Data
|
Name
|
Description of Processing |
Location of Servers |
Link to Sub-Processors Privacy Policy |
Duration of Processing |
|
Amazon Web Services, Inc. |
Cloud Service Provider |
USA & Germany |
During service provision |
|
|
Google LLC |
Cloud Service Provider; API Management |
USA & European Union |
During service provision |
|
|
SendGrid (Twilio) |
Email Distribution |
European Union & Global |
https://sendgrid.com/resource/general-data-protection-regulation-2/
|
During service provision
|
|
Hetzner |
Cloud Service Provider for Distribution Services |
Germany |
During service provision |
|
|
News Aktuell GmbH (Germany only) |
Press Release Distribution (Germany Only) |
European Union |
https://www.newsaktuell.ch/en/policy/
|
During service provision |
|
MailGun (CisionOne Customers Only) |
Email Distribution (CisionOne customers only) |
European Union |
https://www.mailgun.com/legal/privacy-policy/
|
During service provision |
Optional Sub-Processors of Cision Customer Personal Data
The services of the below companies are not on by default and so are only provided upon each customer’s instruction.
|
Name
|
Description of Processing |
Location of Servers |
Link to Sub-Processors Privacy Policy |
Duration of Processing |
|
Nylas
|
[Optional]
Email mailbox integration (For NGC3 & BuzzSumo customers only) |
European Union |
|
Upon customer’s instruction during service provision |
|
OpenAi |
[Optional]
Artificial intelligence language models: • User input-based text generation assistance
• Systematic understanding of text content
|
USA |
Enterprise privacy (openai.com)
|
Upon customer’s instruction during service provision
|
|
PaLM (Google) |
[Optional]
Artificial intelligence language models: • User input-based text generation assistance
• Systematic understanding of text content |
USA |
Upon customer’s instruction during service provision
|
|
|
Drift |
[Optional]
Chatbot (USA & Canada websites only) |
USA |
|
Upon customer’s instruction during service provision
|
|
Stripe |
[Optional]
Payment processing (On behalf of paying Connectively users) |
USA
|
Upon customer’s instruction during service provision
|
Brandwatch Sub-Processors
1. Consumer Intelligence Sub-Processors
Sub-Processors for Brandwatch Consumer Research (BCR), Vizia, and Reviews
We primarily use AWS and GCP for cloud hosting, and supplement those services with small presences in Linode and Aiven. These Sub-Processors may process both social media user personal data, as well as the personal data of prospects and customers.
|
Name |
Description of Processing |
Location of Servers |
Link to Sub-Processors' Privacy Policy |
|
Amazon Web Services |
Cloud hosting provider |
United States |
|
|
Google Cloud Platform |
Cloud hosting provider |
Belgium |
|
|
Linode, LLC |
Cloud hosting provider |
United Kingdom |
|
|
Aiven, Ltd. |
Cloud hosting provider |
Belgium and Ireland |
Sub-Processors for Optional API Access
Brandwatch uses certain additional Sub-Processors to assist specific customers with a subscription to Brandwatch API Access, who have chosen to connect their internal IT systems with the Brandwatch platform via an Application Programming Interface. Those Sub-Processors may process both social media user personal data, as well as the personal data of prospects and customers.
|
Name |
Description of Processing |
Location of Servers |
Link to Sub-Processors' Privacy Policy |
|
Google LLC |
API Management |
European Union |
|
|
Cloud Elements, Inc. |
API integration |
United States |
Optional Third-Party AI Features
Brandwatch offers various features throughout the Consumer Intelligence Platform that rely on third-party tools. These features are available to customers optionally and can be toggled on or off in the User Admin console. Language within the features will indicate when a Sub-Processor is in use and which one it is.
|
Name |
Description of Processing |
Location of Servers |
Link to Sub-Processors' Privacy Policy |
|
OpenAI OpCo, LLC |
Artificial Intelligence services |
Data analysis and communications recommendations |
2. Social Media Management Sub-Processors
Sub-Processors for Optional Advertise and Measure Modules
Brandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Advertise and/or Measure Modules. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
|
Name |
Description of Processing |
Location of Servers |
Link to Sub-Processors' Privacy Policy |
|
Amazon Web Services, Inc. |
Cloud hosting provider |
Germany |
|
|
Google Cloud Platform |
Cloud hosting provider |
Netherlands |
Sub-Processors for Optional Publish and Engage Modules
Brandwatch uses an additional Sub-Processor to provide services to specific customers with a subscription to the Publish and/or Engage Modules. This Sub-Processor may process both social media user personal data and prospect and customer personal data.
|
Name |
Description of Processing |
Location of Servers |
Link to Sub-Processor's Privacy Policy |
|
Amazon Web Services, Inc. |
Cloud hosting provider |
Germany |
Sub-Processors for Optional Listen Module
Brandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Listen Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
|
Name |
Description of Processing |
Location of Servers |
Link to Sub-Processors' Privacy Policy |
|
Amazon Web Services |
Cloud hosting provider |
United States |
|
|
Google Cloud Platform |
Cloud hosting provider |
Belgium |
|
|
Linode, LLC |
Cloud hostin provider |
United Kingdom |
|
|
Aiven, Ltd. |
Cloud hosting provider |
Belgium and Ireland |
Sub-Processors for Optional Benchmark Module
Brandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Benchmark Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
|
Name |
Description of Processing |
Location of Servers |
Link to Sub-Processors' Privacy Policy |
|
Amazon Web Services, Inc. |
Cloud hosting provider |
United States & Germany |
Sub-Processors for Optional Influence Module
Brandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Influence Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
|
Name |
Description of Processing |
Location of Servers |
Link to Sub-Processors' Privacy Policy |
|
Heroku |
Cloud hosting provider |
United States |
|
|
Amazon Web Services, Inc. |
Cloud hosting provider |
United States |
Optional Third-Party AI Features
Brandwatch offers various features throughout the Social Media Management Platform that rely on third-party tools. These features are available to customers optionally and can be toggled on or off in the User Admin console. Language within the features will indicate when a Sub-Processor is in use and which one it is.
|
Name |
Description of Processing |
Location of Servers |
Link to Sub-Processors' Privacy Policy |
|
OpenAI OpCo, LLC |
Artificial Intelligence Services |
Data analysis and communications recommendations |
3. Brandwatch as a Data Controller of Prospect and Platform User Data
Sub-Processors for service procedures
Brandwatch uses certain Sub-Processors to manage usage data within our platforms, provide support, and enable in-platform customer communications. Those Sub-Processors may process prospect and customer personal data.
|
Name |
Description of Processing |
Location of Servers |
Link to Sub-Processors' Privacy Policy |
|
Amazon Web Services, Inc. |
Cloud hosting provider |
Germany & Ireland |
|
|
Google LLC |
Cloud hosting provider |
European Union |
|
|
Zendesk, Inc. |
Customer support communications provider and business messaging platform |
United States |
https://www.zendesk.com/company/customers-partners/privacy-policy/ |
|
Intercom R&D Unlimited Company |
Customer support communications provider |
United States |